What happens when you get in touch
What happens when you get in touch
Window furnishings involve a lot of decisions — fabric, product type, hardware, fixing method, operation, light control, and more. Our process is designed to make that straightforward. Here’s what to expect from first contact through to the finished result.
1
First conversation
Get in touch by phone or email and tell us about your project. We’ll have a brief conversation to understand what you’re trying to achieve, the scope of the work, and whether Hook & Hang is the right fit for you.
There’s no pressure in this call. We ask questions before making recommendations — and if we think a different approach would serve you better, we’ll say so.
2
On-site consultation
We visit your home to understand the spaces, the light, and how you use each room. We bring fabric samples, heading options and hardware examples — so you can see and feel the materials rather than guessing from a screen.
For each window we work through function first — privacy, light control, thermal comfort, ease of operation — before moving to aesthetics. This order matters. The right fabric choice follows from a clear understanding of what the window needs to do.
3
Quote
We prepare a clear, itemised quote covering product, installation and any coordination involved. Quotes are followed up with a call — we don’t send a price and wait in silence. If you have questions or want to adjust the scope, we work through it together.
4
Confirmation and deposit
When you’re ready to proceed, a deposit confirms the order. We then finalise specifications, confirm fabric availability with our suppliers, and communicate lead times clearly before anything is placed into production.
5
Production and communication
Once your order is in production, we keep you informed. We’ll confirm when the order is placed, communicate realistic lead times, and update you if anything changes. You won’t be left wondering what’s happening.
6
Installation
When product arrives and is checked, we book installation at a time that suits you. We install carefully and cleanly, and we don’t leave until the result is right. The final balance is collected on completion.
7
Follow-up
We check in after installation to confirm you’re happy with the result. If anything needs attention, we deal with it promptly. We also ask every client for a Google review — it helps other Brisbane homeowners find us, and it takes less than a minute.
Repairs and smaller jobs
Not every job is a full installation. If you have a blind that won’t operate properly, a track that’s come away from the wall, or curtains that need rehemming or re-hanging, get in touch. We’ll assess what’s needed and give you a straightforward answer on whether it can be repaired and what it will cost.
Sometimes repair is the right answer. Sometimes replacement makes more sense. We’ll tell you which — honestly.
Ready to talk about your windows?
A relaxed first conversation, no pressure, no obligation.
HOOK & HANG
Window furnishings, thoughtfully resolved. Serving Brisbane homes and properties.
CONTACT
0420 830 455
hello@hookandhang.com.au
Mon-Sat, by Appointment
© 2026 IAX Group Pty Ltd t/a Hook & Hang Curtain and Blind Services
ABN 21 672 391 865